Frequently Asked Questions - Delivery


What are your hours of operation?

We operate 24 hours from Monday to Friday, PST

In what formats are finished Transcriptions delivered?

We deliver our transcript in one of the many formats, TXT, HTML, DOC, PDF or RTF. By default the transcripts will be delivered in DOC format unless specified to us (via email)

How will I receive my transcribed file?

The transcripts will be emailed to your email address. If you have an account with us you can also login to view and download your transcripts under "My Transcripts" section.

What influences turnaround?

Even if your audio file meets our minimum quality standards, audio file with heavy accents, background noise, and/or highly obscure or technical content may take longer to transcribe and edit, to avoid this please take a look our tips Tips for Quailty Group Discussion / Focus Group Recording